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Mark Silver's Articles in Communication

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  • When Following Up Hurts You And Your Customer
    Your customer just enjoyed the heck out of your product or service. Now, it's a week later and you want to follow up- is it still working? Are they still getting value? A Heart of Money participant asked this question recently: "How do I follow up with someone like that? I'm worried that they'll think I'm pressuring them to spend more money with me."
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